from Buyers, Buyer’s Agents and Inspectors
Thank you so much for your incredibly beautiful work creating our new house. Everyone who has seen it has been so impressed by your attention to detail and great sense of style. We couldn’t be happier with the final result. We feel lucky to have found you and look forward to the benefit of your expert advice as we adjust to our gorgeous new home.
– D. Epstein and E. Chubin, Bethesda
“Carole is a wonderful builder who stands by her work. She is supportive and responsive when issues arise in our new home. We are thrilled with her and by far she is the best builder we have ever worked with!”
– Dr. Aneesh Singla
Our house is AMAZING and so is Carole!
– H. Rozanski
From the moment we first toured the Sonoma house on New Years Day 2008, we knew it was the home of our dreams. The open, airy feeling of the first level was unique and inviting; the master bedroom was a showpiece. The attention to detail, quality materials, and finishing touches set the house apart from the rest. We tried hard not to love the house, but we visited nearly every home for sale in the Bethesda area and nothing compared to Sonoma.
We are especially thankful for your superb customer service and speedy response to even the smallest matters. You followed through on every task and kept us abreast of updates on an almost hourly basis by email and phone. It was most helpful when you were able to meet the contractors and builders at the house to fix the small issues that arose during the day, a large undertaking for a dual-working couple, but you were ever present and willing to assist. On one visit to the house, you noticed a small area on the front handrail that wasn’t adequately sanded, and you had the area sanded and repainted before we had returned from work. You had the matter resolved before we ever discovered it was an issue.
Even months after closing, you are still keeping abreast of any and every issue from offering free termite inspection to helping evaluate the new wall colors. Your keen eye for design, meticulous attention to detail, and intricate touches make the home special. We have received countless compliments from our friends and family, and we love telling our friends and family that we had a female builder design our home. They can tell from the small niceties like the hallway niches, double step ceiling in the dining room, the numerous large closets and storage areas, the smart kitchen, and the secret room in the basement, it has a woman s touch. We’re excited that our master bath won the Award for Best Master Bath in a New Home, what a significant achievement for you in this competitive market.
– Drs. Cecilia and Jeffrey Mikita
We love the house that Carole/Bethesda Too, LLC built for us. Carole did a great job and made the whole process fun. She was extremely accommodating to us, allowing us to make many changes both before and during the construction process. She was always available via phone or email and always responded promptly to our many questions, during construction AND after we moved in.
The whole layout is just great. We get so many compliments on how open the house is. We have had a couple soccer team gatherings here and are now known for having a great party house. We were especially grateful for Carole’s quick response when after we moved in we noticed that the bottom of the dishwasher and the front panel were damaged. Carole immediately came to look at it, ordered new parts, and had them replaced — and best of all we never even had to wait at home to meet anyone — she took care of it all.
Carole seriously believes in giving excellent service to her buyers. All we have to do is email her about a question or concern and she makes sure it is taken care of and resolved to our satisfaction. You can’t ask for more than that from a builder. We would certainly highly recommend her to anyone looking for a beautiful, quality home.
– D. Chimes and K. Hornbeck, Bethesda
Three years after building our house, Carole asked if she could show it to a prospective buyer of another house she was building. We were going to France, but were happy to give her the key so she could show the house while we were away. Carole noticed that the carpeting in the bedrooms was buckling. After confirming with us via email, imagine our delight when we returned and she had had the carpeting fixed at no cost to us.
– B. Bouhour, Bethesda
Carole, you are a Rock Star!
– Dr. I. Rosner
We are thrilled with our home built by Bethesda Too, LLC. Carole has been easy to work with and very responsive to the few problems that have come up. We hope to buy our next house from Carole as well!
– R. & K. Dash, Bethesda
I wanted to follow up with you regarding a question you asked several months ago. You asked if the heated bathroom floor was “worth it” and at the time I noted probably not. My opinion has changed significantly with the cold weather. The heated bathroom floor may be one of the best “upgrade” features of the house. You always set the quality and attention to detail bar very high — nothing but the highest standards in your houses.
Dr. Michael Rosner
The following is from a Buyer’s Agent:
BEST BUILDER IN THE WORLD!
Carole, thank you so much for the hard work you did as the builder for the sale of 8203 Moorland Lane. I have worked in the real estate business for almost 10 years and have worked with many builders, large and small, but have never been so impressed as I was with you. Not only did you produce a fine product, but the paying of close attention to detail was impressive! Wonderful finishes, quality workmanship and materials were unsurpassed. Also, being so accessible by phone or email to answer questions the buyers had and providing important info made for a very smooth process. My clients are thrilled with their new home! I cannot thank you enough.
Long and Foster Real Estate Inc.
The following is from a Buyer’s Agent:
I have been an agent and broker in the Metro area for 29 years and have worked with many builders, both large and small but I have never worked with any builder who was more attentive to detail, quality and follow through than you have been.
From the initial contact to the selection process to the walk thru and punch list, not only have you been thorough and responsive but you have gone above and beyond the customary procedures and given my client a product that far exceeds our expectations. This was most evident during our walk through. My client was accompanied by a home inspector that I have recommended many times. He is an excellent inspector but can be a nightmare for the seller because he is meticulous and critical of even the smallest defects. His report card on your house was effusive to the point of embarrassment.
Unlike many a new home walk though which ends in a list of incomplete or defective items and a cranky buyer, your home was immaculate and ready for the moving van to pull into the driveway. You even had your landscaping in place with a charming display of flowers. My buyers were thrilled. Not only would I enthusiastically recommend you to any prospective purchaser, I plan on making sure I follow your next construction project and hope to find you a purchaser who will be as satisfied and happy as these buyers are. It was an easy and fun transaction and I truly enjoyed your professional yet low key approach to what can be a very stressful process.
– From Buyers agent, Cynthia Davis, President, Flaherty Group, Inc., Realtors
The following was sent to the buyer of 8203 Moorland Lane after the inspection on March 15, 2008
And, thank you once again for entrusting us with the inspection of your new home. You have a big move in front of you with lots of changes and decisions. It appears to me that one decision — your choice of builder and her product — was an excellent one. Your new home is finely appointed and designed to give you gracious and comfortable living space. Most of my comments are designed to convey information about your home and not to report defects, as there really were very few. You should know that Carole was there during the inspection along with the project manager. When I identified an issue, Carole immediately put the manager to work correcting it or called the contractor involved to describe the condition I’d identified and make plans for correction. She is certainly a builder who takes great personal pride in her work and wants your move to be as uneventful as possible. She was very sincere in her expressions of concern for you and your family – – not wanting you to be the least bit put out by conditions in the home. She is also realistic and knows that try as she might, there will always be something that slips by, but as you probably know from meeting and working with her, her goal is the same as ours: “Peace of mind and no surprises.”
– Jim Williams
Certified Home Inspector
Maryland License 29751
Pillar to Post Professional Home Inspection